FAQ
Shipping Information
What Shipping Methods Are Available?
Shipping (Philippines):
By LBC Express 3 to 5 working days within Metro Manila and 5 to 7 working days for provincial orders
LALAMOVE, GRAB, Transportify within Manila and nearby areas (Bulacan, Laguna, Rizal etc..) upon customer’s request.
Shipping (International):
DHL Express. This is the cheapest available shipping method as of the moment. Shipping cost will be computed by weight or volume (whichever is higher)
Post Office Express Mail Speedpost:
Express Mail and Postal service is not available as of the moment.
How Long Will it Take To Get My Package?
DHL Delivery Schedule:
Asia: 10-15 working days
USA, Canada: 15-20 working days
Europe: 15-25 working days
South America and other parts of the world: 20-30 working days
For Other Destinations: 20-40 working days
SHIPPING QUESTIONS
Q: Can my order be tracked?
A: All orders will be shipped with tracking information
Q: How fast do you ship parcels out?
A: We ship parcels out within a day or 2 or as soon as possible after payment is confirmed. We do not ship orders on weekends and holidays.
Q: Do you add invoice to our order?
A: We do not put invoice on our order for your protection. Do send us your request invoice amount and instructions.
Q: Do you ship to my country?
A: DHL Express ships to over 100 countries worldwide
Q: Do you add invoice to our order?
A: We do not put invoice on our order for your protection. Do send us your request invoice amount and instructions.
RETURN AND REPLACEMENT POLICY
We will only accept returns within 7 days of order pickup or customer receive parcel and item must be in Unopened Unused New Condition only. We will accept returns if we ship the wrong item or item has been proven to have manufacturer’s defect.
We will not accept product replacement for damages due to customer misuse, wrong handling or negligence. Any signs of tampering or opening of item will void the return policy. Customer will shoulder return cost of item. Please contact us within 7 days of receiving your order so we can work out a Replacement or Refund or other custom solution.
Q: I brought a toy home and broke it during transformation. My toy was opened for inspection at Greattoys store and I only looked at the item. What should I do? Can I have it replaced?
A: Prior to store purchase, we request that all customers take the responsibility to double check all joints and sections of the toy before leaving our store. Please report any problems to Greattoys staff immediately.
We will not entertain any complaints or replacement request of broken parts due to improper use. Please read and understand the instruction manual properly and read website discussions or view youtube.com videos for proper transformation procedures.
We will be happy to replace the item if manufacturer has issued replacement parts due to production flaws.
Q: I brought the toy home and played with the toy and I am missing a part. My toy was opened for inspection at Greattoys store and I only looked at the item. What should I do? Can I have it replaced?
A: Prior to store purchase, we request that all customers take the responsibility to have all toy parts accounted for before leaving the store premises. Please report any problems to Greattoys staff immediately.
We will not entertain any complaints of missing parts after item left our stores. We will be happy to replace any manufacturer issues
Q: I brought a toy home and noticed it has a manufacturing defect. My toy was opened for inspection at Greattoys store and I only looked at the item. What should I do? Can I have it replaced?
A: We will be happy to replace any toy with manufacturing defects (i.e. 2 left hands, 2 right hands, 2 left feet, 2 right feet etc..). We will not consider missing parts as manufacturing defects unless missing part was identified before leaving our store premises.
We request that all customers take the responsibility to have all toy parts accounted for before leaving the store premises. Customers will have 7 days from date of purchase to have item replaced with the same item or of equal value if item is out of stock.
FAQ Second Version
What Shipping Methods Are Available?
In egestas, libero vitae scelerisque tristique, turpis augue faucibus dolor, at aliquet ligula massa at justo. Donec viverra tortor quis tortor pretium, in pretium risus finibus. Integer viverra pretium auctor. Aliquam eget convallis eros, varius sagittis nulla. Suspendisse potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.
How Long Will it Take To Get My Package?
In egestas, libero vitae scelerisque tristique, turpis augue faucibus dolor, at aliquet ligula massa at justo. Donec viverra tortor quis tortor pretium, in pretium risus finibus. Integer viverra pretium auctor. Aliquam eget convallis eros, varius sagittis nulla. Suspendisse potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.
How Do I Track My Order?
In egestas, libero vitae scelerisque tristique, turpis augue faucibus dolor, at aliquet ligula massa at justo. Donec viverra tortor quis tortor pretium, in pretium risus finibus. Integer viverra pretium auctor. Aliquam eget convallis eros, varius sagittis nulla. Suspendisse potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.
How Do I Place an Order?
In egestas, libero vitae scelerisque tristique, turpis augue faucibus dolor, at aliquet ligula massa at justo. Donec viverra tortor quis tortor pretium, in pretium risus finibus. Integer viverra pretium auctor. Aliquam eget convallis eros, varius sagittis nulla. Suspendisse potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.
How Should I to Contact if I Have Any Queries?
In egestas, libero vitae scelerisque tristique, turpis augue faucibus dolor, at aliquet ligula massa at justo. Donec viverra tortor quis tortor pretium, in pretium risus finibus. Integer viverra pretium auctor. Aliquam eget convallis eros, varius sagittis nulla. Suspendisse potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.
Do I Need an Account to Place an Order?
In egestas, libero vitae scelerisque tristique, turpis augue faucibus dolor, at aliquet ligula massa at justo. Donec viverra tortor quis tortor pretium, in pretium risus finibus. Integer viverra pretium auctor. Aliquam eget convallis eros, varius sagittis nulla. Suspendisse potenti. Aenean consequat ex sit amet metus ultrices tristique. Nam ac nunc augue. Suspendisse finibus in dolor eget volutpat.